Morgan Wall
Customer Success
Morgan helps early-stage SaaS founders develop targeted customer success and relationship management strategies as part of their startup’s growth journey. She has led hundreds of B2B, DTC, and CPG customers to successful outcomes in AI, project management, marketing, automation, and e-commerce products. Her experience supporting and building systems for both technical and non-technical founders has helped startups sustainably retain and grow their most strategic customer relationships.
You should reach out to Morgan if any of the following challenges resonate with you:
- Onboarding new customers takes too much of your time and pulls you away from building your product and go-to-market strategy
- You’re acquiring customers, but they aren’t adopting the full range and depth of your product
- Customer marketing and ongoing support are slipping through the cracks after onboarding
- Users appear successful on the surface, but you’re often or increasingly surprised by requests to cancel or reduce contracts