Nick Francis
Fundraising
Company Culture
Growth
Scaling Teams
UX
Positioning
Hey, I'm Nick! I founded Help Scout in 2011 and spent the next 15 years as CEO, growing the business to $38m ARR, 135 people (remote-first), and 12,000+ customers. I stepped back from the CEO seat at the end of 2025 and serve as Chairman today.
Ask me about:
- The growth journey from founder to CEO
- Product-led growth and freemium
- Brand story, positioning, and messaging
- Building a remote culture and team
- Fundraising and VC
- Competing on craft and UX in a competitive market
- Healthy accountability practices in your organization
- Building a CEO support stack: coaches, peers, advisors, mentors